Refund policy

Return Policy

 

We strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help.

 

1. Return Period

 

You have 14 calendar days from the date you receive your item to initiate a return.

 

2. Eligibility Criteria

 

To qualify for a return:

 

Condition: The product must be unopened, unused, and in the same condition that you received it.

Packaging: The item must be in its original packaging with all seals intact.

 

3. Return Process

 

Before returning any item, please contact our Customer Service team to obtain a Return Merchandise Authorization (RMA) number and detailed return instructions. Items returned without prior authorization may not be accepted.

 

4. Shipping Costs

 

Customers are responsible for paying the return shipping costs. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance to ensure the safe return of your item.

 

5. Restocking Fee

 

If the returned item is received in a condition that is damaged, opened, or not in its original condition, we reserve the right to impose a restocking fee of up to 25% of the item's purchase price. This fee will be deducted from your refund.

 

6. Refunds

 

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within a certain number of days, depending on your card issuer's policies.

 

7. Contact Us

 

If you have any questions about our return policy or need assistance with a return, please contact our Customer Service team at support@hawaiigoodstuff.com

 

Due to the delicate nature of chocolate, please note that during warmer months—especially spring and summer—and when shipping to hotter climates, there is a higher risk of melting during transit. While we take care in packaging, temperatures during shipping are beyond our control.

For this reason, we are unable to offer refunds or replacements for melted items. To help reduce the risk, we strongly recommend selecting Priority Shipping for faster delivery.

Mahalo nui loa for your understanding and support 🤙